Refund policy

Items must be unused, unworn, unwashed, and in the exact condition that you received them.

Products must include all original tags, labels, and packaging intact.

Proof of purchase (such as your order confirmation email or invoice) is required for all returns.

You have [X DAYS] from the date of delivery to initiate a return or exchange request. Requests made after this window unfortunately cannot be accepted.

Certain items are marked as final sale and cannot be returned or exchanged, including customized products, perishable goods, personal care items, and intimate apparel.

If you receive an item that is damaged, defective, or incorrect, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS] with photos and details of the issue.

We will arrange a replacement or issue a full refund at no additional shipping cost to you.

Customers are responsible for paying their own shipping costs for returning non-defective items. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error or a defective product).

We gladly accept exchanges for different sizes or colors, subject to stock availability.

If you wish to exchange an item for a different product, please return your original item for a refund and place a new order online.

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within [REFUND PROCESSING TIME] business days.

If you have any questions or need assistance with a return, please reach out to us at: